From 1st October 2025, all GP practices in the UK must follow new requirements set out in the GP contract. We are required to make changes to the way our booking system currently operates (Total Triage). This has already been implemented at Westwood and in use over the past year. Please continue to use the current online request form to arrange a GP appointment
For advice when we are closed, please contact NHS 111, or call 999 in an emergency.
How to help us to help you
To make sure we can triage your request effectively, please provide:
- How long you’ve had your symptoms
- The severity and impact on your daily life
- Any treatment you’ve already tried
- Only include one problem per form
- Keep your phone, email, and text details up to date so we can contact you with your preferred method of contact in a timely manner
What does this mean for you, as a patient of Dr. Laliwala & Partners
- Instead of phoning the practice directly, all requests for a GP and urgent appointments must be made using an online triage form.
- The form can be completed on a smartphone, or our practice website. Here, you will provide details about your symptoms or admin requests.
- A senior clinician will review your form and decide the most appropriate next step
How will we respond?
Once assessed, we will contact you to explain how your request will be managed. This may include:
- A face-to-face or telephone appointment with a GP or clinician.
- An appointment with an in-house physiotherapist or pharmacist
- Signposting you to a more suitable service
- Providing healthcare advice or digital guidance without the need for you to come into practice.
Support for patients
- If you cannot access the form online, our reception team will still be available by phone to help guide you through completing the online form.
- Please note, there are no changes to booking appointments with our Practice Nurses, wound care, vaccinations, chronic disease reviews (diabetes, asthma, COPD)
- Requests for non-urgent appointments can be submitted via the admin query request form.
